Privacy Policy - Creating Imaginations

Privacy Policy

Creating Imaginations (“we,” “us,” “our”) respects the privacy of our users and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website (“Platform”). By accessing or using our Platform, you consent to the terms of this Privacy Policy in accordance with the applicable laws of India, including the Information Technology Act, 2000, and the rules framed thereunder.

1. Collection of Information

We collect the following types of personal information from you when you use our Platform:

Personal Data: Name, email address, phone number, postal address, date of birth, gender, and other personal identification information provided by you while signing up or registering on the Platform.
Sensitive Personal Data: Payment information (e.g., credit/debit card details, bank account details), biometric information (e.g., facial recognition, fingerprints), if such data is shared with us for specific services. Collection of such data will be done only with your explicit consent as required under Indian law.
Behavioral Data: Information related to your activities on the Platform, including preferences, browsing history, IP address, device type, location data, etc.

Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect certain information automatically as you navigate through our Platform. These technologies help us analyze user behavior, improve user experience, and deliver personalized content.

2. Use of Information

Your personal data will be used for the following purposes:

Service Delivery: To provide and improve our services, process transactions, and ensure a smooth user experience.
Marketing and Promotional Activities: With your consent, we may send you marketing communications about our products and services. You will have the option to opt-out of receiving these communications.
Customer Support: To resolve issues, answer queries, and offer customer support.
Security and Fraud Prevention: To detect and prevent fraud or other unlawful activities.
Compliance: To comply with legal obligations and respond to legal requests.

We will ensure that your data is used only for the purpose for which it was collected or for other purposes expressly authorized by you.

3. Sharing of Information

We may share your personal data under the following circumstances:

With Our Affiliates: We may share data with our affiliates, subsidiaries, and group companies to facilitate the services you request or to improve user experience across our platforms.
Third-Party Service Providers: We may share your data with third-party vendors, business partners, payment processors, and logistics providers who assist us in delivering services, provided these third parties adhere to similar privacy practices.
Legal Compliance: We may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies if required by law or to respond to legal processes, such as subpoenas, court orders, or legal investigations.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.

4. Security Measures

We implement appropriate security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. These include the use of secure servers, encryption, firewalls, and access control measures. However, despite these efforts, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account information, including login credentials and passwords.

5. Data Retention and Deletion

We will retain your personal data only for as long as it is necessary for the purposes for which it was collected, or as required under applicable law. If you request deletion of your personal data, we will take reasonable steps to delete or anonymize the data, except where we are legally obligated to retain it (such as for tax, audit, or regulatory purposes).

To delete your account, you may contact us through the details provided below, or visit the settings section on our Platform. However, please note that we may retain certain information in anonymized or aggregated form for analytical purposes.

6. Your Rights Under Indian Law

In accordance with Indian data protection laws, you have the following rights:

Right to Access: You may request details of the personal information we hold about you.
Right to Rectification: You can correct any inaccurate or incomplete information we hold about you.
Right to Withdraw Consent: You can withdraw consent for any data processing activities that rely on your consent. This withdrawal will apply prospectively and may affect the availability of services to you.
Right to Erasure: You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
Right to Data Portability: Where applicable, you may request the transfer of your personal data in a structured, machine-readable format.

You can exercise these rights by contacting us through the details provided in the Contact Us section below. We may require you to verify your identity before processing your request.

7. Data Transfer

Creating Imaginations primarily stores and processes your personal data in India. By using our Platform, you consent to the transfer of your data within India. If we transfer your data to any third-party service providers located outside India, we will ensure that the recipient adheres to data protection standards similar to those in India.

8. Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information in accordance with this Privacy Policy. You also consent to us contacting you via SMS, instant messaging apps, email or calls for the purposes mentioned in this policy.

If you provide personal data of others to us, you represent that you have their consent to share such information and authorize us to process it as described in this policy.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and, where required, we will notify you of such changes. Please check this page periodically for updates.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights, please contact us.